Reach For The Stars Dog Training Terms & Conditions
Dogs are living creatures and their behaviours naturally change over time due to factors such as age and changes in their environment. Any guarantee in these Terms and Conditions cannot circumvent these factors.
These terms and conditions apply to all sales and services by Reach For The Stars Dog Training, to the exclusion of any other terms unless otherwise agreed in writing.
Reach For The Stars Dog Training reserve the right to update these Terms and Conditions at any time with immediate effect.
These terms and conditions shall prevail over all terms and conditions of your customary practice or any previous course of dealings the client has had with Reach For The Stars Dog Training.
These terms and conditions apply to all work created by Reach For The Stars Dog Training. Work services or products are only supplied in strict accordance with these terms and conditions.
The contents contained in the quotation (verbal or written) and these Terms and Conditions form the agreement between Reach For The Stars Dog Training and the client relating to the work, no variation on them will be binding to Reach For The Stars Dog Training unless it is agreed in writing and signed by Reach For The Stars Dog Training (Amy Star).
Each clause of this Agreement is independent and operates separately in its own right.
By agreeing to these terms and conditions your statutory rights are not affected.
Should Reach For The Stars Dog Training decide to waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit Reach For The Stars Dog Training to waive the same clause on any other occasion.
Any alterations or variations of these terms and conditions shall be inapplicable unless agreed in writing by all parties concerned before commencement of any work.
Ordering services or using work created by Reach For The Stars Dog Training is automatically agreeing to these terms and conditions.
This contract shall be governed by the laws of England and both parties shall submit to the non-exclusive jurisdiction of the English courts.
Training & Handling Methods
The training techniques used by Reach For The Stars Dog Training are based on the principles of positive reinforcement and, as such, are kind, fair and reward-based. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer) are not permitted in training sessions and should not be used in training your dog. If you are seen to be using any of these methods or equipment you will no longer be able to train with us and will not be entitled to a refund.
Payment, Refunds & Cancellations
All training sessions must be paid for at the time of booking. Your booking will not be secured until payment is made. Refunds will only be given if a cancellation is made at least 48 hours before the date and time of the appointment. With less than 48 hours notice, there will be no refunds or discounts on re-arranged sessions, except in exceptional circumstances, in which case any partial refund or re-arrangement fee will be made at the sole discretion of Reach For The Stars Dog Training.
In the event that we have to cancel a session with you due to unforeseen circumstances, such as adverse weather/ illness/ emergency, we will make every effort to reschedule your session to another mutually convenient time. If this is not possible, we will refund you for the full cost of that session.
Any instances of accident or injury must be reported to the trainer at the time they occurred. All dogs must be kept safe and it is the responsibility of the owner to ensure the safety of others (other animals and people) with regard to your dog’s behaviour at all times. Flexi leads (extending leads) are not permitted in training sessions in order to avoid injury. For home visits, please arrange for your dog to be in another safe room (without access to the front door) when your trainer first arrives – we are happy to wait while you do this! We will advise you as to when (and how) it would be most appropriate to bring the dog into the room to be introduced to us. If you feel that this arrangement is not suitable for your dog for any reason, please just get in touch and we can discuss the best option for you and your dog. Handlers and/or owners remain responsible for their dogs at all times and are advised to ensure they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party.
Children are welcome to attend training sessions, with appropriate adult supervision. We accept no responsibility for children at training sessions and it is the responsibility of the supervising adult to ensure the children’s safety at all times. Young people under 16 must be accompanied by an adult.
Health and Vaccination
All dogs and puppies should be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites. Reach For The Stars Dog Training advises that owners should consult their veterinary professional with regard to such issues. There can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or materials, such as toys, which may have been in contact with other dogs. It is the owner/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease: Reach For The Stars Dog Training accepts no responsibility for the potential or actual exposure of dogs to disease. If an owner chooses not to routinely vaccinate their dog/ puppy (for example because they are choosing titre testing or using homeopathic nosodes), this is entirely the choice of the owner and is a decision made at their own risk.
By agreeing to these Terms and Conditions, you are accepting full responsibility for the protection of your dog from the risk of disease. Please advise us in advance of the session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, runny nose etc). Depending on the issue, it may be advisable for the session to be cancelled or re-arranged (see Refunds and Cancellations). If your dog has any known allergies or intolerances to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session, and you must provide appropriate treats etc.
The information and any training or advice suggested consists of Reach For The Stars Dog Training personal views and are based on the information given to Reach For The Stars Dog Training by the client or person responsible for the animal(s) and or Reach For The Stars Dog Training’s own conclusions resulting from personally gained evidence of the animal and the related behavioural problem.
Training plans, for the most part, will not be successful overnight. This requires a good deal of patience. Reach For The Stars Dog Training cannot guarantee that this will work, as each animal is an individual case, nor is it possible to foresee if another problem may arise as a result of the plan. All programs are specific to a certain animal and should not be tried on any other animal. Reach For The Stars Dog Training encourages clients to contact their veterinary surgeon prior to putting the actions into effect, if they are concerned. By booking one of Reach For The Stars Dog Training’s services, you are agreeing to these Terms and Conditions.
Photographs may occasionally be taken during training sessions. Such photos may be used by Reach For The Stars Dog Training for the purposes of marketing. If you do not wish for photographs of you and/ or your dog to be used or shared, please let us know. Any verbal or written feedback (eg. by email or on feedback forms) may be used for marketing purposes (for example, posted on the website). If you are not happy for us to use your feedback in this way, please let us know. Photography and videography of sessions or parts of sessions is NOT permitted, without the express permission of Reach For The Stars Dog Training.
We make every effort to ensure the safety of both clients and dogs during training sessions. However, by making a booking with us, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself, your child and your dog, and you agree to indemnify Reach For The Stars Dog Training for all personal injury and damage to property while attending training sessions. You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of your dog attending such sessions. You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk. You understand and accept that your dog (and its behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer. Reach For The Stars Dog Training reserves the right to refuse to provide service or create work at its own discretion
By booking any of our services, you are confirming that you have read, understood and agree to Reach For The Stars Dog Training Terms & Conditions.